1. Shipping Coverage
We currently deliver across all major cities and regions within the Kingdom of Saudi Arabia (KSA). Remote or rural areas may experience slightly longer delivery times.

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• Orders placed after cutoff times may be processed on the next business day.

3. Delivery Timeframes

• Standard Delivery: 2–5 business days
• Remote Areas: 4–8 business days

Delivery times are estimates and may vary due to external factors such as weather conditions, logistics delays, or peak seasons.

4. Shipping Fees

• Standard Shipping Fee: Calculated at checkout based on location and order weight.
• Free Shipping: Available on orders above a specified threshold (if applicable).

Any additional customs or local charges (if applicable) will be clearly communicated before order confirmation.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time.

6. Delivery Attempts

• Our courier partners will attempt delivery up to 2–3 times.
• If delivery fails due to incorrect address or unavailability, the order may be returned or rescheduled (additional charges may apply).

7. Address Accuracy
Customers are responsible for providing accurate and complete delivery information. Delays or failed deliveries caused by incorrect details are not the responsibility of the store.

8. Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:

• National holidays and peak seasons
• Weather disruptions
• Courier service issues

We will notify customers promptly in case of significant delays.

9. Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery with photos as proof.
• In case of lost shipments, we will coordinate with the courier to resolve the issue and arrange a replacement or refund where applicable.

10. Contact Us
For any shipping-related inquiries, please contact our customer support team via email or customer service channels listed on our website.